Terms of service
Last updated: 4 November 2026
Overview
This website, umlozi.com, is operated by Umlozi International (Pty) Ltd ("Umlozi", "we", "us", "our"), registration number 2015/375424/07. By browsing the site or buying from us, you agree to these Terms of Service together with our Privacy Policy, Refund Policy, Shipping Policy and Legal Notice. If you don't agree, please don't use the site.
Nothing in these Terms limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA). If anything here conflicts with those Acts, the Acts apply.
Our store runs on Shopify, which provides the online platform we use to sell to you.
1. Using the site
You must be 18 or older, or have a parent's or guardian's consent, to buy from us. You may not use the site for anything unlawful, to upload malicious code, to scrape or collect other people's information, or to interfere with how the site works.
2. Products and descriptions
We describe and photograph our products as accurately as we can. Colours can look different on different screens, and packaging may change. Many of our products are toys: please read the age guidance and safety warnings on each product and its packaging, and supervise young children.
3. Prices and payment
All prices are in South African Rand and include VAT where applicable. Delivery costs are shown at checkout before you pay. Prices and availability can change without notice, but the price you pay is the one shown when you place your order. If a product is listed at a clearly wrong price because of an error, we will contact you and you can choose to pay the correct price or cancel for a full refund.
Payments are processed by our payment providers over a secure connection. We do not store your full card details.
4. Orders
Your order is an offer to buy. A contract is formed when we confirm your order by email. We may decline or cancel an order, for example if an item is out of stock or we suspect fraud; if you have already paid, we will refund you in full.
5. Delivery, cancellations and returns
Delivery is covered by our Shipping Policy. You may cancel within 7 days of receiving your goods (the ECTA cooling-off period), and returns, exchanges and defective goods are covered by our Refund Policy.
6. Accounts
If you create an account, keep your login details safe. You are responsible for activity on your account. Tell us straight away if you think someone else has used it.
7. Reviews and comments
If you post a review or send us comments, you confirm they are your own, honest and lawful, and you let us use them on our site and marketing. We may remove content that is unlawful, offensive or misleading.
8. Intellectual property
The content on this site, including text, images, logos and product designs, belongs to Umlozi or our suppliers and brand partners. You may not copy or reuse it without our written permission.
9. Third-party links
The site may link to other websites. We are not responsible for their content or practices.
10. Liability
We are responsible for the goods we sell as set out in the CPA, including your right to safe, good-quality goods. Beyond that, and to the extent the law allows, we are not liable for indirect or consequential loss arising from your use of the site. Nothing in these Terms excludes liability that the law does not allow us to exclude.
11. Privacy
How we collect and use your personal information is explained in our Privacy Policy, in line with the Protection of Personal Information Act (POPIA).
12. Governing law and complaints
These Terms are governed by the laws of the Republic of South Africa. If you have a complaint, please contact us first so we can try to resolve it. You may also approach the National Consumer Commission or the Consumer Goods and Services Ombud.
13. Changes
We may update these Terms from time to time. The version on this page, with its "Last updated" date, applies to orders placed from that date.
14. Contact
Umlozi International (Pty) Ltd, Unit 4 Astro Place, 163 Van der Bijl Street, Meadowdale, Germiston, 1609, South Africa. Email sales1@umlozi.com, phone or WhatsApp +27 82 578 0715.