Shipping policy
Delivery options and costs
- Standard delivery: free for orders over R500 within South Africa.
- Orders under R500: flat shipping rate of R95.
- Dispatch time: most orders are shipped the next business day.
- Delivery time: 2–3 business days to major cities. Smaller towns and outlying areas may take longer.
- Overnight / express delivery: available on request. Contact us before ordering.
- Self-collection: can be arranged from our warehouse in Meadowdale, Germiston.
International shipping
Online checkout is for delivery within South Africa only. International shipping is quoted individually based on the items, weight and destination. Email sales1@umlozi.com or WhatsApp +27 82 578 0715 with your list of items and delivery address, and we'll send you a quote.
When will my order arrive?
Once your order is shipped, you will receive an email with tracking details. If there is a delay, we will let you know by email.
Returns and refunds
For cancellations, returns, exchanges and faulty items, please see our Refund Policy.
Questions
Email sales1@umlozi.com with your name, order number and as much detail as possible, or call or WhatsApp +27 82 578 0715.