Legal notice

This notice sets out the information required by section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Company details

  • Full name and legal status: Umlozi International (Pty) Ltd, a private company incorporated in South Africa
  • Registration number: 2015/375424/07 (registered with the Companies and Intellectual Property Commission, South Africa)
  • Directors: T Georgiou and J Cilliers
  • VAT number: 4290271263
  • Physical address: Unit 4 Astro Place, 163 Van der Bijl Street, Meadowdale, Germiston, 1609, South Africa
  • Address for service of legal documents: Unit 4 Astro Place, 163 Van der Bijl Street, Meadowdale, Germiston, 1609, South Africa
  • Telephone / WhatsApp: +27 82 578 0715
  • Email: sales1@umlozi.com
  • Website: umlozi.com

Memberships and codes of conduct

We are not currently a member of any self-regulatory or accreditation body and do not subscribe to a specific code of conduct or alternative dispute resolution code. If you have a complaint, please contact us first. You may also contact the National Consumer Commission (thencc.org.za) or the Consumer Goods and Services Ombud (cgso.org.za).

Products and prices

Each product page describes the main characteristics of the item. All prices are in South African Rand (ZAR) and include VAT where applicable. Delivery costs are shown at checkout before you pay; see our Shipping Policy.

Payment

Payment is made online at checkout using the payment methods shown there. Payment is processed by our payment providers over a secure, encrypted connection; we do not store your full card details.

Delivery

Dispatch and delivery times are set out in our Shipping Policy.

Your transaction record

You receive an order confirmation by email, which you can save or print. If you create an account, you can view your order history on umlozi.com at any time.

Returns, refunds and cancellation

You may cancel an order within 7 days of receiving the goods under section 44 of ECTA (the cooling-off period). Full details of cancellations, returns, store credit and refunds for defective items are in our Refund Policy.

Terms, privacy and security

Your use of this website and your purchases are governed by our Terms of Service, which you can view, save and print at any time. How we collect, use and protect your personal information is explained in our Privacy Policy.